HydraStark Privacy Policy

1. Overview & Scope

At HydraStark, accessible from https://www.hydrastark.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of information that is collected and recorded by HydraStark and how we use it to provide heavy industrial hydraulic equipment quotes, engineering support, and order processing.

2. Information We Collect

We collect information that you provide directly to us when filling out technical RFQs, downloading CAD specifications, or contacting our technical sales engineers:

• Contact Information: Name, professional company name, business email address, phone/WhatsApp number, and shipping country.
• Technical Engineering Parameters: Target hydraulic tonnage, operating pressure (700-1500 Bar), stroke length, and project dimensional requirements.
• Log Data & Cookies: Standard web analytics information including IP address, browser type, referring pages, and access timestamps.

3. How We Use Your Information

HydraStark uses the collected information strictly for legitimate commercial and engineering purposes:

• Generating accurate engineering quotes and technical drawings for heavy hydraulic tools.
• Fulfilling orders, organizing sea/air freight logistics, and issuing export documentation.
• Providing post-sales warranty and maintenance lifecycle support.
• Improving our digital technical catalog, search usability, and website performance.

4. GDPR & International Data Rights

Under international data regulations (including GDPR for EU clients and CCPA for California clients), you have the right to request access to the personal data we hold about you, request rectification of any inaccurate information, or request the erasure of your data from our inquiry database. To exercise these rights, please contact our data team at [email protected].

5. Data Security

We implement industry-standard TLS/SSL encryption and administrative protocols to protect your personal and commercial specifications against unauthorized access, alteration, or disclosure.